AI service · Voice Agents
AI Voice Agents & Conversational AI
Missed calls are missed revenue. We build AI voice agents that pick up on the first ring, around the clock — answering questions, scheduling appointments, qualifying callers, and updating your CRM in real time, with a warm handoff to your staff the moment a call needs a human.
Free scoping call · Clear ROI plan before any commitment
The challenge
For service businesses, clinics, and sales teams, the phone is still where revenue arrives — and where it leaks. After-hours calls hit voicemail and never come back; front-desk staff juggle callers while customers stand in front of them; call volume spikes overwhelm whoever's on shift. Legacy IVR trees ('press 2 for...') actively drive callers away, and hiring for 24/7 coverage rarely pencils out.
How we solve it
We build voice agents on modern low-latency speech and reasoning models, so conversations feel natural — interruptions, accents, and rambling included. The agent is grounded in your services, prices, and policies; connected live to your scheduling system and CRM; and governed by clear escalation rules for callers who need a person. Every call is transcribed, summarized, and logged, giving you visibility into phone conversations you've never had before.
Capabilities
What we deliver
The building blocks of a production-grade voice agents engagement.
24/7 inbound call answering
An agent that answers every call immediately, handles routine questions from your knowledge base, and takes structured messages — no more voicemail black hole.
Appointment scheduling & reminders
Live calendar integration to book, reschedule, and confirm appointments during the call, plus automated reminder calls that cut no-shows.
Lead qualification & intake
Voice agents that gather the details your team needs — service, urgency, budget, insurance, location — score the lead, and route hot prospects to a human fast.
Warm transfer & escalation
Sentiment- and intent-based escalation that hands complex or upset callers to your staff with a whispered summary, so nobody repeats themselves.
Call analytics & QA
Every call transcribed, summarized, and tagged — surfacing demand trends, common questions, and quality metrics across 100% of calls, not a sampled few.
How we work
A clear path to production
Five stages, each with visible output — you're never waiting on a black box.
Discovery & scoping
We map the problem, success metrics, constraints, and existing systems before writing code. You leave with a clear scope, timeline, and a fixed view of what 'done' means.
Architecture & design
We design the system end to end — data model, integrations, security, and a path to scale — and validate it against your real workloads, not a demo.
Iterative delivery
We ship in short, reviewable increments. You see working software every sprint, give feedback early, and never wait months to find out it missed the mark.
Hardening & launch
Testing, observability, performance, and security are built in, not bolted on. We launch with monitoring in place and a rollback plan ready.
Support & iteration
After launch we stay on — measuring outcomes, fixing fast, and iterating on what the data tells us actually moves the metric.
Representative stack
- Realtime speech models (STT/TTS)
- Claude (Anthropic) / OpenAI
- Twilio / SIP telephony
- LiveKit / Pipecat
- Calendar & CRM integrations
- HIPAA-aligned deployment (healthcare)
Where it applies
Voice Agents in the industries we serve
Vertical context changes what good looks like — see how this capability lands in your space.
Healthcare
HIPAA-aware platforms, patient-facing apps, and clinical automation built for security and reliability.
Explore HealthcareE-commerce
High-performance commerce, headless storefronts, and AI personalization that lift conversion.
Explore E-commerceLogistics
Tracking, routing, and warehouse software with real-time data and AI-driven optimization.
Explore LogisticsAnswers
Frequently asked questions
Do AI voice agents actually sound natural?
Current-generation voice agents respond in under a second, handle interruptions, and hold unscripted conversations — callers routinely complete bookings without friction. We always disclose the agent is AI, tune the voice and script to your brand, and we'll demo one on a live call before you commit to anything.
What happens when a caller needs a real person?
The agent transfers — warmly. Escalation triggers on caller request, frustration signals, or topics you designate as human-only, and your staff receives the call with a summary of everything said so far. Outside business hours, it takes a structured message and can text or email your on-call contact.
Can the voice agent book into our actual scheduling system?
Yes — that's the point. We integrate directly with your calendar or booking platform (and your CRM for caller records), so appointments land in the same system your team uses today, with conflicts checked in real time during the call.
Is a voice agent suitable for a medical or dental practice?
Yes, with the right controls: HIPAA-aligned infrastructure, BAAs with each vendor in the call path, scoped data handling, and hard rules that route clinical questions to staff. We build patient-facing voice AI for scheduling, reminders, and FAQs — not medical advice.
How much does an AI voice agent cost compared to staffing?
Typical run costs land well under a dollar per handled call — a fraction of the cost of staffed phone coverage, and it scales instantly on spike days. The larger win is usually revenue: after-hours and overflow calls that used to hit voicemail become booked appointments.
Ready to build with Voice Agents?
Book a free consultation and we'll map the fastest path to a working system — with the metric that proves it.